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Achievement Focus
Demonstrates persistence and overcomes obstacles
Measures self against standard of excellence
Recognizes and acts on opportunities
Sets and achieves challenging goals
Takes calculated risks to accomplish goals
Adaptability
Accepts criticism and feedback
Adapts to changes in the work environment
Changes approach or method to best fit the situation
Manages competing demands
Analytical Skills
Collects and researches data
Designs workflows and procedures
Identifies data relationships and dependencies
Synthesizes complex or diverse information
Uses intuition and experience to complement data
Attendance and Punctuality
Arrives at meetings and appointments on time
Begins working on time
Ensures work responsibilities are covered when absent
Keeps absences within guidelines
Schedules time off in advance
Business Acumen
Aligns work with strategic goals
Conducts cost-benefit analyses
Demonstrates knowledge of market and competition
Displays orientation to profitability
Understands business implications of decisions
Business Ethics
Inspires the trust of others
Keeps commitments
Treats people with respect
Upholds organizational values
Works with integrity and ethically
Change Management
Builds commitment and overcomes resistance
Communicates change effectively
Develops workable implementation plans
Do better at changing things
Monitors transition and evaluates results
Prepares and supports those affected by change
Communications
Exhibits good listening and comprehension
Expresses ideas and thoughts in written form
Expresses ideas and thoughts verbally
Keeps others adequately informed
Selects and uses appropriate communication methods
Conflict Resolution
Confronts difficult situations
Encourages open communications
Keeps emotions under control
Maintains objectivity
Uses negotiation skills to resolve conflicts
Consultative Selling
Applies product and market knowledge effectively
Asks questions to discover client business needs
Builds rapport and establishes trust
Manages and documents sales process
Presents solutions that meet customer objectives
Qualifies potential customers
Continuous Learning
Assesses own strengths and weaknesses
Pursues training and development opportunities
Seeks feedback to improve performance
Shares expertise with others
Strives to continuously build knowledge and skills
Cooperation
Displays positive outlook and pleasant manner
Establishes and maintains effective relations
Exhibits tact and consideration
Offers assistance and support to co-workers
Works actively to resolve conflicts
Works cooperatively in group situations
Cost Consciousness
Conserves organizational resources
Contributes to profits and revenue
Develops and implements cost saving measures
Works within approved budget
Customer Service
Displays courtesy and sensitivity
Manages difficult or emotional customer situations
Meets commitments
Responds promptly to customer needs
Solicits customer feedback to improve service
Delegation
Delegates work assignments
Gives authority to work independently
Matches the responsibility to the person
Provides recognition for results
Sets expectations and monitors delegated activities
Dependability
Commits to doing the best job possible
Follows instructions, responds to management direction
Keeps commitments
Meets attendance and punctuality guidelines
Responds to requests for service and assistance
Takes responsibility for own actions
Design
Applies design principles
Demonstrates attention to detail
Generates creative solutions
Translates concepts and information into images
Uses feedback to modify signs
Diversity Commitment
Builds a diverse workforce
Demonstrates knowledge of EEO policy
Educates others on the value of diversity
Promotes a harassment-free environment
Shows respect and sensitivity for cultural differences
Financial Responsibility
Creates sound business cases to support expenditures
Implements operating budget to address changing priorities
Incorporates financial analysis into strategic decisions
Promotes conservation of organizational resources
Understands financial targets and budget goals
Impact and Influence
Achieves win-win outcomes
Addresses divergent opinions
Displays ability to influence key decision-makers
Pursues and wins support for ideas
Uses authority appropriately to accomplish goals
Initiative
Asks for help when needed
Looks for and takes advantage of opportunities
Seeks increased responsibilities
Takes independently actions and calculated risks
Undertakes self-development activities
Volunteers readily
Innovation
Develops innovative approaches and ideas
Displays original thinking and creativity
Generates suggestions for improving work
Meets challenges with resourcefulness
Job Knowledge
Competent in required job skills and knowledge
Displays understanding of how job relates to others
Exhibits ability to earn and apply new skills
Keeps abreast of current developments
Requires minimal supervision
Uses resources effectively
Judgment
Displays willingness to make decisions
Exhibits sound and accurate judgment
Includes appropriate people in decision making process
Makes timely decisions
Supports and explains reasoning for decisions
Leadership
Exhibits confidence in self and others
Inspires respect and trust
Motivates others to perform well
Reacts well under pressure
Shows courage to take action
Leading with Integrity
Creates an environment that rewards ethical behavior
Earns trust of others by disclosing information and admitting mistakes
Encourages open discussion of ethical issues
Ensures organizational ethics are wily understood
Exhibits ethical and moral behavior in everyday business conduct
Recognizes and resolves ethical questions
Managing Customer Focus
Develops new approaches to meeting customer needs
Establishes customer service standards
Monitors customer satisfaction
Promotes customer focus
Provides training in customer service delivery
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Managing Global Teams
Builds team identity across boundaries
Determines optimal remote work processes
Displays and promotes cross-cultural sensitivity
Manages language, time, and geographic differences
Motivates global teams to achieve goals
Managing People
Develops subordinates' skills and encourages growth
Includes subordinates in planning
Makes self available to subordinates
Provides direction and gains compliance
Provides regular performance feedback
Takes responsibility for subordinates' activities
Negotiation Skills
Adjusts tactics to achieve desired results
Builds consensus through give-and-take
Clarifies interests and positions of all parties
Develops alternative options for mutual gain
Manages conflict, manipulation, and strong emotions
Oral Communications
Demonstrates group presentation skills
Listens and gets clarification
Participates in meetings
Responds well to questions
Speaks clearly and persuasively
Organization Support
Benefits organization through outside activities
Completes administrative tasks correctly and on time
Follows policies and procedures
Supports affirmative action and respects diversity
Supports organization's goals and values
Organizational Savvy
Builds alliances across the organization
Displays understanding of organizational culture and practices
Incorporates organizational awareness into decision making
Navigates organizational politics effectively
Utilizes both formal and informal channels to achieve results
Performance Coaching
fines responsibilities and expectations
Encourages training and development
Gives performance feedback
Motivates for increased results
Recognizes contributions
Sets goals and objectives
Personal Appearance
Dresses appropriately for position
Keeps self well groomed
Planning and Organization
Integrates changes smoothly
Plans for additional resources
Prioritizes and plans work activities
Sets goals and objectives
Uses time efficiently
Works in an organized manner
Presentation Skills
Engages and focuses attention
Handles difficult questions and situations
Inspires audience to action
Presents information logically and persuasively
Tailors presentation to audience needs
Problem Solving
Develops alternative solutions
Gathers and analyzes information skillfully
Identifies problems in a timely manner
Resolves problems in early stages
Works well in group problem solving situations
Project Management
Communicates changes and progress
Completes projects on time and budget
Coordinates projects
Develops project plans
Manages project team activities
Quality
Applies feedback to improve performance
Demonstrates accuracy and thoroughness
Displays commitment to excellence
Looks for ways to improve and promote quality
Monitors own work to ensure quality
Quality Management
Fosters quality focus in others
Improves processes, products, and services
Measures key outcomes
Sets clear quality requirements
Solicits and applies customer feedback
Quantity
Achieves established goals
Completes work in timely manner
Meets productivity standards
Strives to increase productivity
Works quickly
Recruitment and Staffing
Analyzes and forecasts staffing needs
Exhibits sound interviewing skills
Makes quality hiring decisions
Presents positive, realistic view of the organization
Utilizes recruitment sources
Relationship Building
Builds rapport up, down, and across the organization
Develops network of professional contacts
Displays empathy and tolerates diverse viewpoints
Establishes collaborative relationships to achieve objectives
Seeks win-win solutions to conflict
Safety and Security
Determines appropriate action beyond guidelines
Observes safety and security procedures
Reports potentially unsafe conditions
Uses equipment and materials properly
Sales Skills
Achieves sales goals
Initiates new contacts
Maintains customer satisfaction
Maintains records and promptly submits information
Overcomes objections with persuasion and persistence
Self-Management
Accepts criticism and recovers quickly from setbacks
Projects realistic self-confidence in abilities
Regulates impact of own emotions upon others
Remains focused and energized
Strategic Marketing
Analyzes current and future competitors
Develops and applies understanding of market needs
Establishes strategic partnerships and alliances
Identifies and communicates a vision for strategic growth
Scans environment and responds to threats and opportunities
Strategic Thinking
Adapts strategy to changing conditions
Analyzes market and competition
Develops strategies to achieve organizational goals
Identifies external threats and opportunities
Understands organization's strengths & weaknesses
Team Leadership
Acknowledges team accomplishments
Defines team roles and responsibilities
Ensures progress toward goals
Fosters team cooperation
Supports group problem solving
Teamwork
Balances team and individual responsibilities
Contributes to building a positive team spirit
Exhibits objectivity and openness to others' views
Gives and welcomes feedback
Puts success of team above own interests
Technology Leadership
Addresses implementation and change management issues
Assesses risks and benefits of adopting new technologies
Determines organizational implications of major technology trends
Leverages technology for improved efficiency and growth
Tracks emerging technologies
Use of Technology
Adapts to new technologies
Demonstrates required skills
Keeps technical skills up to date
Troubleshoots technological problems
Uses technology to increase productivity
Visionary Leadership
Acts in accordance with vision
Communicates vision and gains commitment
Creates a clear, compelling vision
Displays passion and optimism
Mobilizes others to fulfill the vision
Written Communications
Edits work for spelling and grammar
Presents numerical data effectively
Varies writing style to meet needs
Writes clearly and informatively
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